Joanne is the Customer Service Manager at SET, bringing over 20 years of experience across the UK rail industry. With a career spanning freight, passenger rolling stock, fleet management and project delivery, Joanne combines extensive operational and engineering knowledge with a customer-focused approach to ensure successful project outcomes and long-term client relationships.
As Customer Service Manager at SET, Joanne leads customer-focused project reporting and acts as the primary interface between customers and internal teams. Working across operations and engineering, she provides oversight and coordination throughout the project lifecycle, monitoring performance, managing priorities and ensuring projects are delivered in alignment with customer expectations, operational requirements and business objectives.
With extensive expertise in passenger rolling stock fleets, Joanne has a comprehensive understanding of train systems, components, spare parts, asset reliability and lifecycle management. Her ability to bridge the gap between technical delivery and customer communication enables strong collaboration, proactive problem solving and consistently high levels of customer satisfaction.
SKILLS AND EXPERIENCE
Passenger Rolling Stock
Fleet & Asset Management
Customer Project Delivery
Maintenance & Overhaul Programmes
Rail Compliance & Standards